Contact our team
Our support team is ready to help with any questions about your account, deposits and withdrawals, technical concerns while playing slots or live casino tables, or general feedback about promotions and gameplay. For account-related issues, payment queries, verification or site access we provide fast, helpful assistance via email and phone. Reach out any time for bonus enquiries, help with withdrawals, responsible-play tools or troubleshooting and our agents will guide you through the process.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email support for account, verification and withdrawals) |
| General Enquiries | [email protected] (site and promotion questions) |
| Affiliate Enquiries | [email protected] (partner onboarding and payments) |
| Phone | +1 347 382 7194 (available for urgent account help) |
| Working Hours | Mon-Fri, 08:00-22:00; Sat-Sun, 09:00-18:00 |
Email Support
For detailed requests, account issues, or when you need to send documents, email is the preferred contact method. Please send a clear subject line and include up-to-date contact details and your account ID to avoid delays. Attach any relevant files as PDFs or images. Use [email protected] and expect a timely, traceable response from our team.
Send us a message
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day. For simple account or payment questions you’ll often hear back within a few hours. More complex cases, such as detailed KYC reviews or payment investigations, can take longer depending on their nature and third-party processing times. We appreciate your patience and will keep you updated.
Feedback
We value your feedback, so please share any suggestions, ideas, or issues you’ve noticed while using our site. Every message is reviewed carefully by our team and used to improve features, promotions, and the overall user experience. Your input directly influences updates and fixes, so don’t hesitate to tell us what would make the site better for you.