Responsible Gambling

At Mr Fortune we take responsible gambling seriously. We want play to stay fun and controlled, so we provide straightforward tools, clear guidance and easy access to support. If you ever feel your play is becoming a problem, we encourage you to use the options below or contact our team for assistance.

Player protection principles

We aim to protect all players by promoting safer play and reducing harm. We encourage informed decisions, honest communication and the use of account controls to manage spending and session length. Our staff are trained to respond to signs of risky behaviour and to act quickly when a player asks for help.

Activity-control tools

Control options are available in your account so you can tailor play to your needs. These include deposit limits, loss limits, session time limits, cooling-off periods and self-exclusion. You can change most settings yourself from the account area or request help from our support team.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you can add to your account. Limits can be increased only after a waiting period or with confirmation from support, while reductions and temporary decreases usually take effect immediately.

Loss limits

Loss limits help you cap net losses over a given period. If you reach the limit you set, further play will be blocked until the limit resets or you adjust it following the required cooling-off rules. We recommend combining loss limits with deposit controls for clearer budgeting.

Time limits

Use session limits and reminders to avoid extended play. You can choose automatic session timeouts or set regular breaks. For short-term pauses, the account break option lets you stop playing for a chosen period without fully closing your account.

Self-exclusion

If you need a longer break, self-exclusion blocks access to your account for a minimum period you select. During self-exclusion we will restrict marketing contact and prevent re-registration. Contact support to start the process and to learn about the options available.

Signs of problematic behaviour

Look out for changes such as spending more than intended, chasing losses, neglecting responsibilities, or playing for longer sessions than planned. If these occur, consider tightening limits, taking a break or seeking advice.

Tips for maintaining control

Practical steps include setting budgets before you play, using deposit and loss limits, scheduling regular breaks, and avoiding gambling when stressed or under the influence. Keep payment details secure and consider removing stored card information if it helps you stick to limits.

Professional help and support

If you feel you need additional support, please seek professional help in your area. You can also contact our team for guidance or to request account controls at [email protected]. We will respond promptly and treat all requests sensitively and confidentially.